top of page

Privacy Policy

Effective date: October 17, 2023

At Top Coat Performance, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, including our website, booking system, and vehicle protection solutions. By using our services, you agree to the practices outlined below.

1. Information We Collect

We collect information to help us provide, improve, and personalize our Services:

a. Personal Information

  • Name, email address, phone number, and mailing address

  • Payment details for processing transactions

  • Vehicle information and service history

  • Booking and appointment details

b. Non-Personal Information

  • IP address, browser type, device identifiers, and website usage data (via cookies and analytics tools)

c. Service-Related Information

  • Photos or videos of your vehicle (before and after service)

  • Notes or records relevant to the work performed for quality control and warranty documentation

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage your appointments and services

  • Process payments and send confirmations or receipts

  • Communicate with you regarding updates, reminders, or promotions

  • Improve our website, customer experience, and service offerings

  • Comply with legal obligations and protect against fraud or misuse

We do not use your personal information for unrelated purposes without your explicit consent.

3. How We Protect Your Information

We implement industry-standard security practices to protect your data, including:

  • SSL encryption for secure data transmission

  • Secure payment processing via third-party platforms

  • Access controls and staff training to protect customer information

While we take all reasonable precautions, no method of data storage or transmission is 100% secure.

4. Information Sharing and Disclosure

Top Coat Performance does not sell or rent your personal information. We may share your data only under these conditions:

  • Service Providers: With trusted vendors that support payment processing, booking software, or marketing tools

  • Legal Compliance: When required to comply with applicable laws or legal proceedings

  • Business Transfers: In the event of a business sale, merger, or transfer of ownership, your information may be transferred as part of the transition

All third parties are required to follow strict privacy and data security standards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance functionality and user experience. These help us:

  • Remember your preferences or login session

  • Analyze traffic and improve website performance

You can manage or disable cookies in your browser settings, though this may affect some features of the site.

6. Your Rights and Choices

  • You have the right to:

  • Access or update your personal information

  • Request deletion of your data, subject to any legal or operational requirements

  • Opt-out of marketing communications at any time by clicking “unsubscribe” in our emails

  • To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes of this Policy, meet legal obligations, or resolve disputes. Once no longer needed, your data is securely deleted or anonymized.

8. Children’s Privacy

Our Services are intended for individuals 18 and older. We do not knowingly collect information from children under 13. If we learn that a child has submitted personal information, we will delete it promptly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

​

Top Coat Performance
270 Amory Street, Unit 15
Manchester, NH 03102
Phone: (518) 526-9187

bottom of page